Quality Management Department

The hospital's Quality Management Department was established under Decision No. 585/QD - BVCCTW.

1. Overview

      The hospital's Quality Management Department was established under Decision No. 585/QD - BVCCTW.

2. Functions and Tasks

• Develop plans and programs to ensure and improve quality within the hospital.
• Maintain national technical standards for hospitals.
• Develop quality indicators, a database, and measure hospital quality.
• Organize the implementation of regulations and professional guidelines in medical examination and treatment.
• Implement measures to ensure the safety of patients and medical staff.
• Apply additional hospital quality management standards.
• Evaluate hospital quality.
• Implement and guide the regulations of Hanoi Social Security for departments/rooms to follow.
• Report and propose solutions to Hanoi Social Security for issues encountered when implementing health insurance schemes at the hospital.
• Inspect and supervise health insurance records.
• Support health insurance assessment and inspections by Hanoi Social Security at the hospital.
• Provide guidance on health insurance and social insurance for departments/rooms and patients.
• Enter and report health insurance data.
• Receive and resolve public inquiries and complaints.

3. Human Resources

The Quality Management Department has a total of 10 staff members, including 01 Master of Science, Specialist Level II Doctor; 01 Specialist Level I Doctor, 04 with Master's degrees; 01 nurse, 02 with Bachelor's degrees, and 01 with a Bachelor's degree in Traditional Chinese Medicine.